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Frequently Asked Questions

Have questions about our extended benefits plan? Want to know more about your coverage? You'll find the answers below to our most frequently asked questions.

What are the benefits of purchasing a ProForm extended service plan?

Your new product purchase represents a substantial investment. You can protect your investment from unexpected mechanical or electrical failures for up to five years (from time of purchase).

Today's equipment is designed and manufactured to withstand strenuous use. However, even the best made products need to be repaired from time to time &endash; usually just after the manufacturers warranty has expired! Repair bills can be costly, service rates have skyrocketed, and qualified repair people can be hard to find. A single repair to your product may cost several times the price of this protection. Order your extended agreement today!

What is an extended service plan?

An extended service plan covers parts and labor required to repair a breakdown to your covered product after the product warranty provided by the manufacturer has expired.

When can I purchase an extended service plan?

Service Contracts can be purchased anytime prior to the expiration of your manufacturers labor warranty. Products with more than a 1 year labor warranty must purchase service plan within the first year. The manufacturers warranty begins on your original purchase date. To purchase your extended service plan, call us at 1-866-538-6117.

How much does an extended service plan cost?

Extended service contract prices are based upon the purchase price of your machine and the warranty time period. Our customer service representatives can quote you prices by calling our toll free number at 1-866-538-6117.

Is service available in my area?

Service is now available in all 50 States.

What is covered by my ProForm extended service plan?

You will pay no out of pocket expenses, even if your product needs major repairs. Unlike some protection plans, there is no deductible, your extended service plan covers all electrical and mechanical repairs.

Can I renew my service plan?

Your Service Contract is not guaranteed renewable. Universal Technical Services sends a renewal offer for products that are likely to be reasonably repairable during the term of the renewal contract.

When will I receive a copy of my ProForm extended service plan?

A copy of your Service Contract will be mailed within 4-6 weeks of purchase.

Is my contract transferable?

Yes it is transferable to another individual. To transfer the warranty call ProForm at 1-866-538-6117 for details.

If I move, will I still be able to get service?

Service is available in most areas of the United States and Canada.

Who do I call when I need service?

Call Universal Technical Services at 1-866-538-6117. A trained technician will discuss with you the service needs of your product. Parts will be ordered and service dispatched as needed.